Terms and Conditions

These Terms and Conditions of Sale shall apply to every invoice of COLORS HOME, for the sale of goods or articles (“products”) to any person or entity that approves and accepts this invoice.

Orders

Buyer is solely responsible for choosing product size and material specifications. COLORS HOME will prepare an invoice for the buyer to confirm and approve in writing.

Estimated Lead Times
If the item(s) is not in stock, we will provide you with an estimated delivery week upon placement of your order. This week is an indication only; actual week of arrival may differ due to circumstances out of our control. Under no circumstances shall COLORS HOME have any liability whatsoever for loss of use or of any direct, indirect or consequential damages resulting from delay regardless of the reason(s). By placing an order the buyer agrees that the time of delivery of the product is not of the essence, and waives any and all claims arising from any delay of the delivery.

Terms of Payment – Furniture Only
In stock items are paid in full upon completion of the sales receipt. Furniture non-stock items are 50% (non-refundable) deposit due at time of order placement, remaining balance upon pick up or delivery of the item(s) unless indicated otherwise on their invoice. Decorating items are paid in full upon completion of the Invoice

New Chesterfield products require a 50% (non refundable) deposit in order for the invoice to be activated. Remaining balance is due 2-4 weeks prior to approximate delivery. Due date will be indicated on your invoice. Custom and Sale items are Final Sale. No returns will be accepted. 

Returns Policy
Chesterfield sales are final. Return of furniture will not be accepted without our written authorization and shipping instructions. Unauthorized returns will be returned freight collect. Return transportation must be pre-paid.

All other items can be returned for STORE CREDIT ONLY within 15 days of the date on this Sales Receipt or 15 days from the pick-up/delivery of the item if it is an invoice.

Cancellations

Orders may be cancelled in writing within 3 days of order placement. We will charge a 5% administrative fee, but will refund the remaining balance. Sale items (including floor samples) cannot be cancelled at any time.

Changes to your order
We are only able to change your order if manufacturing has not already started. Any changes must be approved in writing.

Delivery/Freight Charges
Customers are responsible for checking that all goods have free and easy access to their intended destination.   Should delivery prove impossible, we may require the customer to accept the goods and make their own arrangements for delivery. Cancellation of a booked delivery is subject to a cancellation fee equivalent to the standard delivery price, should notice be given later than 24 hours prior to the booked delivery date. We do not offer storage services, but can make arrangements for special cases.

Claims/Damages
Natural variations occurring in wood, fabric, and leather shall not be considered defects on Chesterfield products. We do not guarantee the colorfastness or matching of the colors, grains, textures or surface hardness of such materials. Any damages that occur during delivery must be noted in detail on the delivery receipt, and returns are for store credit only.

Art Sales   Payment for art is due in full upon placement of order. We can recommend a service for delivery, but we will not be responsible for any damages that occur once the art has left our showroom. All art sales are final.

Care Instructions: Do not use chemical cleaners on any of our wood products; a damp cloth for dust will suffice. Further care instructions will be provided upon request.